Support Team: ENSYTE utilizes a team approach to support client implementations and ongoing needs after implementation. The ENSYTE team consists of technically trained and experienced professionals who provide clients with focused analysis and recommendations – professionals with diverse backgrounds in natural gas business processes, project management, software development, programming, design, testing, and customer support. The support team is made up of in-house staff, affiliate staff and independent consultants with specialty expertise in specific subject matters. The goal of ENSYTE’s Client Support Team is to help our clients receive the most effective and efficient use of their ENSYTE software applications.
Each ENSYTE client also has designated project coordinators that have a thorough understanding of the project, so they can quickly respond to questions and training needs. Most clients expand their relationship with ENSYTE as their business expands, adding new functionality to the GASTAR product and implementing the system at new acquisition sites. Our project managers and project coordinators are there to support these changes every step of the way.
Help Desk: ENSYTE offers help desk support services during normal business hours (9AM to 5PM) Central Standard Time, as well as 24-hour support as a premium option to our annual maintenance fee. The ENSYTE team provides support through a collaborative online helpdesk portal that tracks support tickets and allows users to monitor progress of support ticket resolution. The portal fosters interaction with other users and IT managers to effectively resolve issues and streamline workflow.